General Terms and Conditions, Guarantees and After-Sales Service
ARTICLE 1 - Scope of application
These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by the single-member simplified joint-stock company XPERIENCE, having its registered office at 109 Rue Claude Bernard – 77750 MOISSY-CRAMAYEL and registered with the MELUN Trade and Companies Register under number 877 655 134 (“the Seller”) to consumers, non-professional buyers and professionals (“Customers or the Customer”) (also individually referred to as
“a Party” and collectively as “the Parties”) wishing to acquire the products offered for sale by the Seller (“the Products”) on the website theoriginals-store.dacia.com.and more generally through its catalog or any commercial documents issued by the Seller.
These General Conditions of Sale may be supplemented by specific conditions, stated on the website or more generally on the Seller's commercial documents, before any transaction with the Customer.
These General Conditions of Sale prevail over any other document of the Customer or its Agent, and in particular over any general conditions of purchase, unless expressly agreed otherwise by the Seller.
The T&Cs are published via the order form or quote and are also accessible at any time on the website theoriginals-store.dacia.com.
Subscribing to a quote or placing an order implies unreserved acceptance of these General Terms and Conditions, which apply regardless of the Products ordered.
The Customer declares to have read these General Terms and Conditions of Sale and to have accepted them before placing his order on the website theoriginals-store.dacia.com. The validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale.
These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the website on the date the order is placed or that applicable when subscribing to the quote or when issuing the order form for orders placed directly with the Seller.
The modifications to these General Conditions of Sale are binding on users of the website theoriginals-store.dacia.com from the time they are posted online and cannot apply to transactions concluded previously.
The Seller's contact details are as follows:
- Address: 109 Rue Claude Bernard – 77750 MOISSY-CRAMAYEL
- Email: customer-service@dacia-eshop.com
- Intracommunity VAT: FR 33 877 655 134
ARTICLE 2 - Products offered for sale
The main characteristics of the Products offered for sale on the Seller's website or catalogue include all the substantial information required by applicable regulations and in particular the specifications, illustrations and indications of dimensions or capacity of the Products which appear in the Product sheets and the Seller's catalogue. However, the photographs and illustrations are only indicative and cannot engage the liability of the Seller.
The Customer is required to be aware of the characteristics of the Product offered before placing any order.
The choice and purchase of a Product are the sole responsibility of the Customer.
The Customer is required to refer to the description of each Product in order to know its properties, essential features and delivery times.
The contractual information is presented in French and English and is subject to confirmation at the latest at the time of validation of the order by the Customer.
Product offers, other than those relating to cardboard boxes, are subject to availability of stock, as specified when placing the order.
The Products presented on the website theoriginals-store.dacia.com are offered for sale worldwide.
For all Products shipped outside Metropolitan France, the price will be calculated excluding taxes automatically on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of and are the sole responsibility of the Customer, who will pay them when paying for the order.
ARTICLE 3 – Immediate Purchases – Orders
Article 3-1. Immediate purchases
Products subject to immediate purchase are chosen in store by the Customer in the desired quantity subject to available stocks. The sale will only be considered final after receipt of the full price by the Seller.
It is the Customer's responsibility to check the condition of the products and the accuracy of the price upon payment and to immediately report any defect or error.
In consideration of the Customer's status as consumers or non-professionals, the Seller reserves the right to refuse immediate purchases of the same product in significant quantities given the available stock.
Immediate purchase implies acceptance by the Customer of these General Conditions of Sale of the Seller.
Article 3-2. Placing the order - General provisions
To be valid, any order must specify the quantity and references of the products sold. An order is understood to mean any order relating to the Seller's products listed in its catalog or on the website theoriginals-store.dacia.com.
The purchase order or quote must be submitted to the Seller duly signed by the Customer. Upon receipt, the order is irrevocable and is considered accepted by the Seller subject to available stocks.
Unless otherwise specified, the order implies acceptance by the Customer of these General Conditions of Sale of the Seller.
Article 3-3. Placing an order - Special provisions for online sales
It is up to the Customer to select on the website theoriginals-store.dacia.com the Products that he wishes to order, according to the registration procedure defined below.
The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance. It is his responsibility to check the accuracy of the order and to immediately report or rectify any errors. He remains fully responsible for the information entered when ordering. Consequently, the Seller's liability cannot be sought or incurred in the event that he is unable to execute the order due to errors, inaccuracies or omissions relating to this information.
The registration of an order on the website theoriginals-store.dacia.com is carried out when the Customer accepts these General Conditions of Sale by checking the box provided for this purpose and validates his order.
This validation implies acceptance of all of these General Conditions of Sale as well as the conditions of use of the website.
The sale is only final after the sending to the Customer of confirmation of acceptance of the order by the Seller by e-mail which must be sent without delay.
Any order placed and validated by the Customer, under the conditions and according to the terms defined in article 3-3, on the website constitutes the formation of a contract concluded remotely between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The Customer will be able to follow the progress of his order on the website.
The Client acknowledges having the means, skills and quality necessary to use the website.
The equipment required to access and use the website is the responsibility of the Customer, as are the telecommunications costs incurred by their use.
In addition to accepting these General Conditions of Sale, placing an order will necessarily involve providing identification information (name or company name, telephone number, postal address, email address, etc.).
The Customer wishing to place an order is invited to follow the procedure defined below:
3-3.a Choice of products
The Customer is invited to choose the Products and their quantity in order to fill their order basket.
Only professional customers who have already ordered a cardboard box will then be able to place orders containing only restocked products.
3-3.b Providing personal information and creating an account
The Customer must, in order to finalize his order, create a Customer account. To do this, he is invited to provide information (name or company name, telephone, postal address, email address, etc.) allowing him to be identified. By creating an account, the Customer's personal information, billing address and delivery address will be pre-filled for future orders. The Customer will also be able to consult his history, the details of his orders, his credits and the tracking of products he has returned.
The Client receives their identifiers by email.
The Customer undertakes to provide the Seller with accurate, fair and up-to-date data, which does not infringe, in any way whatsoever, the rights of third parties and to communicate to the Seller any necessary updates to the data communicated when placing his order through his “my account” space. The Customer is entirely responsible for the accuracy and updating of the data communicated.
Finally, the Customer must validate these General Conditions of Sale when placing their order.
The Customer will be solely responsible for the use of his identifiers or actions carried out through his account. This information being strictly personal, it must be kept confidential by the Customer. He expressly acknowledges that the entry of this personal data will constitute identification on his part.
Under no circumstances shall the Seller be held liable in the event of identity theft of the Customer. Any access and action carried out from the Customer account will be presumed to have been carried out by this Customer, to the extent that the Seller is not obliged and does not have the technical means enabling it to ensure the identity of persons having access to the website from an account.
Any loss, forgetfulness, misappropriation or unauthorized use of identifiers and their consequences are the sole responsibility of the Customer, who undertakes to immediately notify the Seller by email to the following address: customer-service@dacia-eshop.com.
For security reasons, the Seller does not have access to the passwords chosen by Customers, as these are encrypted. The Seller cannot therefore communicate them directly to Customers. Identifiers can only be changed at the initiative of the Customer. If the Customer has lost or wishes to change his password, he must click on the "forgotten password?" link to generate a new password.
The Customer may at any time permanently close his account by contacting the Seller's customer service via the "Contact us" form. The Seller will deactivate the account as soon as possible and send the Customer an email confirming the closure of his account.
3-3.c Choice of delivery method
The Customer is invited to choose a delivery method which will take place according to the conditions and terms set out in article 6.
3-3.d Verification of the order
Before proceeding with payment, the Customer is invited to check the accuracy of the information provided, the shipping option chosen and the contents of their shopping cart.
3-3.e Payment
Payment is made under the conditions and according to the methods defined in article 5. The Customer must validate these General Conditions of Sale upon payment.
3-3.f Confirmation and payment of the order
In accordance with the law, this order is only deemed to be concluded once the Seller has sent an order acknowledgement by email. This email will include the information referred to above.
It is the Customer's responsibility to check the accuracy of the order and to immediately report any errors.
Article 3-4. Modification of the order
Any changes to the order by the Customer may only be taken into account by the Seller within the limits of its possibilities and on condition that the written notification given to the Seller reaches it before the order is shipped and that it has made its acceptance known to the Customer.
The modification, by XPERIENCE suppliers, of items which have been the subject of a recorded order, authorizes XPERIENCE to cancel the current order in return for a credit, unless the Customer agrees to modify it, to which the Customer consents.
Article 3-5. Cancellation of the order
Orders may be cancelled by the Customer, except in the event of the exercise of the right of withdrawal or in cases of force majeure, within the limits of the Seller's possibilities and provided that the written notification given to the Seller reaches him before the order is dispatched and that he has made his acceptance known to the Customer.
In the event of cancellation of the order by the Customer after its acceptance by the Seller upon receipt of the notification received before the shipment of the order, for any reason other than the exercise of the right of withdrawal or force majeure, a sum corresponding to 20% of the total amount of the purchase will be acquired by the Seller and invoiced to the Customer, as damages, in compensation for the loss thus suffered.
The deletion, by XPERIENCE suppliers, of items that have been the subject of a recorded order, authorizes XPERIENCE to cancel the current order in return for a credit, unless the Customer agrees to modify it, to which the Customer consents.
ARTICLE 4 - Rates
The Products are supplied at the current prices listed on the website theoriginals-store.dacia.com, in the Seller's catalogue, on the quote drawn up by the Seller or in store, when the order is registered by the Seller or when the Products are purchased immediately. Prices are expressed in Euros, excluding and including VAT.
These prices are firm and not revisable during their period of validity, as indicated on the website, in the Seller's catalog, on the estimate established by the Seller or in store, the Seller reserving the right, outside this period of validity, to modify the prices at any time.
They include, for orders other than immediate purchases, processing, shipping, transport, delivery and customs costs under the conditions indicated in the catalog, on the website or on the estimate established by the Seller.
If the Customer requests a faster or more expensive shipping method than standard shipping, the additional costs of processing, shipping, transport, delivery and customs, as calculated prior to validation of the order by the Customer, are entirely at the Customer's expense.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
Possible specific orders from the Customer may be considered. If applicable, they will be the subject of a quote previously accepted by the Customer. The quotes established by the Seller are valid for a period of one month, from their date of establishment. The order on quote is considered accepted by the Seller upon receipt of the purchase order issued by the Customer.
An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.
ARTICLE 5 - Payment conditions
Article 5-1. Payment conditions for immediate purchases
The price is payable in full in cash upon delivery of the products, either by bank card or in cash.
Article 5-2. Payment conditions for orders placed on estimate or purchase order (for professionals only)
The price is payable in full in cash on the day of receipt of the quote or purchase order when payment is made by bank card, and within a maximum period of 30 days (thirty days) from receipt of the quote or purchase order when payment is made by bank transfer via PAYPLUG ENTERPRISE.
Article 5-3. Payment conditions specific to online sales
For the consumer or non-professional Customer, the price is payable in cash in full on the day the order is placed by bank card (CB, Visa, MasterCard bank cards).
For the professional Customer, the price is payable either in cash in full on the day the order is placed by bank card (CB, Visa, MasterCard bank cards), or by bank transfer within a maximum of 30 days (thirty days) from the order being placed. The Seller's bank details are sent to the Customer by email with confirmation of acceptance of the order and reminded after the order is finalized. The Customer is invited to specify his order number in the description of the bank transfer.
In order to secure the use of payment methods, the Seller may be required to request all supporting documents (relating to identity, address and/or the means of payment used) from the Customer. In the event of failure or refusal to transmit the requested supporting documents, the Seller reserves the right to suspend or cancel the delivery of the orders concerned. The time taken to transmit the requested supporting documents may delay the dispatch and delivery of the products ordered by the same amount.
No additional costs, greater than the costs incurred by the Seller for the use of a means of payment, may be charged to the Customer.
Any online payment on the Website is made via the payment service provider PAY PLUG, subject to all legal and regulatory obligations applicable to Payment Institutions under French jurisdiction.
Article 5-4. General conditions of payment
Payment by credit card is irrevocable.
Payments made by the Customer will only be considered final after actual collection of the amounts due by the Seller.
In the event of late payment and payment of the sums owed by the Customer beyond the deadlines set above, and after the payment date appearing on the invoice sent to the Customer, late payment penalties set at three times the legal interest rate will be automatically and automatically acquired by the Seller, without any formality or prior notice and will result in the immediate payment of all sums owed by the Customer, without prejudice to any other action that the Seller would be entitled to take, in this respect, against the Customer.
In the event of late payment, the Customer shall also pay a fixed compensation for recovery costs, in the amount of one hundred and fifty (150) euros, automatically and without prior notification. The Seller may request additional compensation from the Customer if the recovery costs actually incurred exceed this amount, upon presentation of supporting documents.
Furthermore, the Seller reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the delivery of current orders placed by the Customer.
ARTICLE 6 - Delivery of Products ordered
Article 6-1. Terms of delivery
Delivery of the Products means the transfer to the Customer of physical possession or control of the Products ordered.
When the order contains one or more cardboard boxes, the Products ordered by the Customer will be delivered within a period announced before the validation of the order which will begin to run from the full payment of the price due, to the address indicated by the Customer.
Products other than cardboard boxes will be delivered within a maximum period of 4 (four) months from the placing of the order to the address indicated by the Customer.
These delivery times are given for information and guidance purposes only, and depend in particular on the availability of the Products, the carrier and the order in which orders are received.
Except in special cases or in the unavailability of one or more Products, the Products ordered will be delivered in one go.
The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the time limits specified above, based on the reference logistics time in the profession. Any delay in relation to the indicative delivery time initially planned shall not justify termination of the order placed by the Customer and recorded by the Seller, nor give rise to any penalty or compensation.
Deliveries are made by an independent Carrier, to the address specified by the Customer when ordering and which the Carrier can easily access. The Customer therefore acknowledges that it is the Carrier's responsibility to make the delivery and has no warranty claim against the Seller in the event of failure to deliver the goods transported or the occurrence of any risk occurring during transport (loss, theft or delay in deliveries, etc.).
In the event of a specific request from the Customer concerning the conditions of packaging or transport of the Products ordered, duly accepted in writing by the Seller, the related costs will be subject to specific additional invoicing, upon prior acceptance by the Customer.
For the Consumer Client, it is recalled that according to the regulations:
- the professional delivers the goods on the date or within the period indicated to the consumer, unless the parties agree otherwise; in the absence of an indication or agreement as to the date of delivery or supply, the professional delivers the goods or provides the service without undue delay and no later than 30 days after the conclusion of the contract (Article L. 216-1 of the Consumer Code);
- any risk of loss or damage to the goods is transferred to the consumer at the time he takes physical possession of these goods (article L. 216-2 of the Consumer Code);
- any delay or failure to perform the services does not constitute a fault attributable to the professional if this delay or failure to perform is attributable either to the consumer or to the unforeseeable and insurmountable act of a third party to the contract (other than the carrier) or a case of force majeure as defined by the regulations (article L. 221-15 of the Consumer Code).
In the event of a breach by the professional of his obligation to deliver or provide the service under the conditions set out above, the consumer may (Article L. 216-6 of the Consumer Code):
- notify the professional of the suspension of payment of all or part of the price until the professional performs, under the conditions of Articles 1219 (a party may refuse to perform its obligation, even though it is due, if the other party does not perform its own and if this non-performance is sufficiently serious) and 1220 (a party may suspend the performance of its obligation when it is clear that its co-contractor will not perform on the due date and that the consequences of this non-performance are sufficiently serious for them) of the Civil Code;
- terminate the contract if, after having formally notified the professional to make the delivery or provide the service within a reasonable additional period, the latter has not performed within this period. The contract is considered terminated upon receipt by the professional of the letter or written document informing him of this termination, unless the professional has performed in the meantime.
The consumer may, however, immediately terminate the contract:
- when the professional refuses to deliver the goods or when it is clear that he will not deliver the goods;
- when the professional fails to fulfil his obligation to deliver the goods or provide the service on the date or at the end of the period provided for and this date or period constitutes an essential condition of the contract for the consumer. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request from the consumer before the conclusion of the contract.
When the contract is terminated under these conditions, the professional reimburses the consumer for all sums paid no later than 14 days following the date on which the contract was terminated.
Article 6-2. Receipt of products ordered
The Customer is required to carefully check the condition of the Products delivered.
Upon receipt of the Products, the Customer must issue any reservations or complaints for non-conformity, defects or apparent defects of the Products delivered on the delivery note that will be presented to him by the co-signatory Carrier. The reasons for these reservations or complaints must be detailed precisely on said document. The Customer then has a period of 72 hours (seventy-two hours) from delivery of the Products to confirm, with the same precision, to the Seller by registered letter with acknowledgment of receipt, the reservations and complaints previously issued or to formulate new ones that could not have been issued upon receipt of the Products.
After this period and in the absence of compliance with these formalities, the Products will be deemed to be compliant and free from any apparent defect. It is recalled that the absence of reservations made by the Customer upon delivery of the Products does not exempt the Seller from the guarantee of conformity, as described below.
The above provisions apply identically in the event of direct delivery to the end user on behalf of the Customer.
In the event of a claim relating to shortages, the Customer has a period of 72 hours (seventy-two hours) from delivery of the Products to notify the Seller of said claim. The shipment will then be reconstituted and the weight checked will be valid with respect to that indicated on the consignment note.
ARTICLE 7 - Return of Products ordered
Any return of Products must be the subject of a written agreement between the Seller and the Customer. Any product returned without this agreement would be held at the Customer's disposal at the Seller's premises for a period of 2 (two) months and would not give rise to the establishment of a credit note or a refund.
Please note that no product that has been personalized, produced to measure or is one size will be taken back.
Any return request must be made within a maximum of 72 (seventy-two) working hours from the date of delivery of the goods.
In the event of acceptance by the Seller, the latter will send a return slip to the Customer and the goods will only be taken back under the following conditions: the products must be in perfect condition, must not have been used and must be returned with all their accessories and documentation, in their original packaging. Despite acceptance by the Seller, the costs and risks related to transport as well as packaging costs remain the responsibility of the Customer.
Unless there is an error attributable to the Seller, the latter will apply a 20% discount on the invoice price of the goods, in order to cover management and restocking costs.
ARTICLE 8 - Transfer of ownership - Transfer of risks
Article 8-1. Provisions applicable to immediate purchases
For immediate purchases, the transfer of ownership of the Seller's Products to the Customer will only take place after full payment of the price by the latter.
The transfer of risks of loss and deterioration to the Customer will be carried out simultaneously with the transfer of ownership, i.e. after full payment of the price by the latter.
Article 8-2. Provisions applicable to online sales
For online purchases, the transfer of ownership of the Seller's Products to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the Products.
Article 8-2.a - Provisions applicable to the consumer or non-professional Customer for online sales
Regardless of the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products, which therefore travel at the Seller's risk, except when the Customer uses a carrier that he has chosen himself, independent of the Seller, in which case the transfer of risks is made at the time of delivery of the Products ordered by the Seller to the carrier chosen by the Customer.
Article 8-2.b - Provisions applicable to the professional Client for online sales
The transfer of risks of loss and deterioration to the Customer will be carried out simultaneously with the transfer of ownership, i.e. after full payment of the price.
ARTICLE 9 - Seller's Liability - Guarantees
Article 9-1. Provisions applicable to the consumer or non-professional Client
The Products offered for sale comply with the regulations in force in France.
The Customer benefits automatically and without additional payment from the legal guarantee of conformity for Products that are apparently defective, damaged or damaged or do not correspond to the order, and from the legal guarantee of hidden defects arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for use.
The Seller guarantees the products in accordance with the applicable legal provisions and which may result, where applicable, from the Civil Code (articles 1641 to 1649 and 2232) or the Consumer Code (articles L.217-4 to L.217-13), upon presentation of the purchase invoice or order confirmation on the Site.
Any claim must be sent to the Seller by the Customer by registered letter with acknowledgment of receipt to the address of the Seller's head office appearing at the top of the General Terms and Conditions. Any claim received by the Seller will be processed within a reasonable time from receipt.
Article 9-2. Provisions applicable to the Professional Client
In accordance with the legal texts in force, the Seller guarantees the professional Customer against all consequences of hidden defects in the item sold.
ARTICLE 10 - Intellectual property
The Seller remains the owner of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the request of the Customer) for the purpose of supplying the Products to the Customer.
The Customer therefore prohibits any reproduction or exploitation of said photographs, presentations, studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Seller, who may make it conditional on financial compensation.
Use of the website theoriginals-store.dacia.com is reserved for strictly personal use. Any hyperlink directly referring to said website must be subject to express prior authorization from the Seller.
ARTICLE 11 - Protection of personal data
The information collected about the Customer is subject to computer processing carried out by the Seller for the purpose of executing the contract. This information and personal data is also kept for security purposes, in order to comply with legal and regulatory obligations, namely:
- Data necessary for order management and invoicing: for the entire duration of the commercial relationship and ten (10) years for accounting obligations.
- Payment method data: this data is not stored; it is collected during the transaction and is immediately deleted upon payment of the purchase.
The data controller is the Seller, the sole recipient of the data, whose contact details are indicated in ARTICLE 1 hereof.
Access to personal data will be strictly limited to employees of the data controller, authorized to process them due to their duties.
In accordance with Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, as amended by Law No. 2004-801 of August 6, 2004, and by European Regulation No. 2016/.679, the Client has a right of access, rectification, erasure, and portability of data concerning him, as well as the right to oppose the processing for legitimate reasons, rights that he can exercise by contacting the data controller at the postal or email address mentioned above.
The Seller invites you to consult its Personal Data Protection Charter available on the Website theoriginals-store.dacia.com.
If the Customer considers that his rights are not respected, he can send a complaint to the CNIL. Visit the cnil.fr website for more information on your rights.
ARTICLE 12 - Force majeure
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code or from exceptional health or climatic hazards beyond the control of the Parties.
The Party noting the event must immediately inform the other Party of its inability to perform its obligation and provide justification to the latter. The suspension of obligations may in no case be a cause of liability for non-performance of the obligation in question, nor lead to the payment of damages or late payment penalties.
The performance of the obligation is suspended for the entire duration of the force majeure if it is temporary and does not exceed a period of 180 days. Consequently, as soon as the cause of the suspension of their reciprocal obligations disappears, the Parties will make every effort to resume the normal performance of their contractual obligations as quickly as possible. To this end, the prevented Party will notify the other of the resumption of its obligation by registered letter with acknowledgement of receipt or any extrajudicial act. If the impediment is permanent or exceeds a period of 180 days, these presents will be purely and simply resolved.
The termination will only take place 7 days after receipt of a formal notice notified by registered letter with acknowledgement of receipt or any extrajudicial act. However, this formal notice must mention the intention to apply this clause.
ARTICLE 13 - Applicable law - Language
These General Conditions of Sale and the transactions resulting therefrom between the Seller and the Customer are governed by and subject to French law.
These General Conditions of Sale are written in French and English.
In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.
ARTICLE 14 – Specific provisions applicable only to the consumer or non-professional Client
Article 14-1. Right of withdrawal
In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Products to exercise his right of withdrawal from the Seller, without having to provide reasons or pay a penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within 14 days following notification to the Seller of the Customer's decision to withdraw.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete Products will not be accepted.
The right of withdrawal may be exercised online, using the withdrawal form available on the Website theoriginals-store.dacia.com or in these General Terms and Conditions, in which case an acknowledgement of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other declaration, free from ambiguity, expressing the desire to withdraw.
To exercise the right of withdrawal, the Customer may notify the Seller of their intention to withdraw by email to the following address: customer-service@dacia-eshop.com or by post to the following address: 109 Rue Claude Bernard – 77750 MOISSY-CRAMAYEL.
In the event of exercising the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be refunded; the return costs will remain the responsibility of the Customer.
Please note that order processing costs will not be refunded in the event of a partial return following an order for several Products.
The refund will be made within 14 days from notification to the Seller of the decision to withdraw.
In the event of abnormal or abusive returns, the Seller reserves the right to refuse a subsequent order.
Article 14-2. Disputes
In the event of a dispute relating to the General Terms and Conditions and more generally to contracts concluded via the theoriginals-store.dacia.com website, the Seller will endeavour to resolve the dispute amicably with the Customer within one month.
If the dispute cannot be resolved between the Seller and the Customer, the latter may, under the conditions of Articles L.612-1 et seq. of the Consumer Code, contact the Seller's mediator.
In the absence of an amicable solution found within this period, the Courts of MELUN will have exclusive jurisdiction, regardless of the place of delivery, the method of payment and even in the event of a warranty claim or multiple defendants.
Article 14-3 Pre-contractual information - Customer acceptance
The Customer acknowledges having been informed by the Seller in a legible and comprehensible manner, by means of the provision of these General Conditions of Sale, prior to placing the order and in accordance with the provisions of article L111-1 of the Consumer Code.
• on the essential characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity allowing it to acquire the Products with full knowledge of the facts, in particular with regard to their conditions of use. The photographs and graphics presented are not contractual and cannot engage the liability of the Seller. The Customer is required to refer to the description of each Product in order to know its essential properties and particularities;
• on the price of the Products or, in the absence of payment of a price, on any advantage provided instead of or in addition to it;
• in the absence of immediate execution of the sale, on the delivery times of the Products ordered;
• on the identity of the Seller and all of their contact details;
• on the existence and terms of implementation of guarantees (legal guarantee of conformity, guarantee of hidden defects, possible commercial guarantees) and, where applicable, on after-sales service;
• on the possibility of resorting to a consumer mediator, under the conditions provided for in the Consumer Code;
• on the terms of termination and other important contractual conditions and, where applicable, on the costs of using the remote communication technique, the existence of codes of good conduct and financial guarantees and sureties;
• on the means of payment accepted;
The fact that the Customer makes an immediate purchase or orders a Product implies full acceptance and adherence to these General Terms and Conditions and obligation to pay for the Products ordered, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.
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